FEATURED ARTICLE

The Problem of Pain

Chronic pain affects over 1.5 billion people globally, with traditional medications often causing significant side effects. coMra therapy presents a safer alternative by combining laser therapy with magnetism, ultrasound, and…

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The Problem of Pain
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Customer services

Our customer services team are seasoned practitioners of coMra therapy with over a decade of experience.

If you're considering a coMra device – but have questions not covered in our extensive Resources and FAQ pages – please send us an email and we'll get back to you soonest:

info@comra-therapy.com

User support

If you already own a coMra device and need help with your device, with your treatments – or with any technical issues – please reach out to us here.

Click through on the link below, send us an email and we'll get back to you:

support@comra-therapy.com

Schedule a call

If you'd rather speak with one of our experienced customer service team members, you can schedule a call with us instead.

Please click through on the Calendly link below and one of our customer service team will get back to you:

calendly.com/comra-support-team

Chat with us

Alternatively, our customer service team are on hand to answer your queries between 9:00–5:00 EST.

Please click through on the link below, or simply click the floating Chat icon on the bottom right of the screen.

Chat with customer services now!
CONTACT US

Get in touch with us

Have a question or need help? Send us a message and we'll get back to you as soon as possible.

WARRANTY

Register your coMra device!

If you recently purchased one of our coMra devices, welcome to the family! Please fill out the registration form below to activate your warranty.

How do I find my serial number? Found on the sticker on the back of your original product box.

Choosing a coMra device

Match the benefits to your needs:

FAQs on Devices & Choosing

Question:

How long do coMra devices last?
Answer:

coMra devices are built for years of daily service – many customers are still using theirs after more than a decade. Every device carries an 18-month warranty covering defects in design, materials and workmanship; registering within 90 days of purchase activates full coverage. After the warranty period, servicing remains available through a global network of service centres at a minimal charge.

Question:

Are coMra laser devices safe to use at home?
Answer:

Yes – coMra devices use low-level lasers (Class IIa infrared in the Palm 2 and Pro, Class I green in the Palm Green) designed for home use by people of all ages, with no overdose risk. Two firm rules apply: never point the laser at open eyes (the infrared beam is invisible; close the eyelids when treating around the eyes – the same rule applies to the Palm Green's visible green beam), and keep the device at least 30 cm away from cardiac pacemakers or neurostimulators. If you are sensitive to the laser, the Palm 2, Palm Green and Pro all let you switch to a reduced power setting via the Function button.

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Question:

What are the frequency settings on coMra devices for?
Answer:

The pulse frequency selects the depth and type of tissue the treatment addresses, and every coMra device lets you set it per protocol point. In brief: 5 Hz works on internal organs and deep tissue, 50 Hz on muscles and structures near the skin surface, 1000 Hz on skin and sensitive nerves, and the Variable setting cycles through all three for joints and multi-depth needs. You never have to work it out yourself – each protocol in the user guide states the frequency for every point.

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Question:

Do all coMra devices use the same treatment protocols?
Answer:

The main coMra user guide – with protocols for over 200 conditions – serves the infrared devices: Palm 2, Pro 980 and Pro 905. Every protocol uses the same simple format of numbered points, minutes per point and frequency setting, so the method carries over if you ever change devices. The Palm Green follows its own dedicated Harmony guide for stress and nervous-system work, and specialised guides (Beauty & Wellness, Body & Mind Performance, Veterinary) extend the library – all free to download.

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Question:

What do I need to get started with coMra therapy?
Answer:

Just the device and the free coMra user guide – nothing else. The user guide (printable PDF, mobile app for iOS/Android, or web app) gives step-by-step protocols listing exactly where to place the device, for how many minutes and at which frequency, for over 200 conditions. The device is applied directly to clean skin, with no gels, creams or consumables involved.

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See all Devices & Choosing FAQs →