coMra user guides
Articles
Testimonials
Case studies
Podcasts
Customer services
User support
Schedule a call
Chat with us
My last searches
Popular searches
Customer services
Our customer services team are seasoned practitioners of coMra therapy with over a decade of experience.
If you're considering a coMra device – but have questions not covered in our extensive Resources and FAQ pages – please send us a message and we'll get back to you soonest:
Send us a message
User support
If you already own a coMra device and need help with your device, with your treatments – or with any technical issues – please reach out to us here:
Send us a message
Schedule a call
If you'd rather speak with one of our experienced customer service team members, you can schedule a call with us instead.
Please click through on the Calendly link below and one of our customer service team will get back to you:
calendly.com/comra-support-team
Chat with us
Alternatively, our customer service team are on hand to answer your queries between 9 am and 9 pm Eastern Time, Monday to Friday.
Please click through on the link below, or simply click the floating Chat icon on the bottom right of the screen.
Chat with customer services now!FAQs on Safety & Usage
Does the coMra device have to touch bare skin?
Yes – the device is placed directly on the skin. Clothing, bandages and casts distort the radiances, so treating through them wastes the session, and jewellery over the treatment area comes off for the same reason; hair and animal fur are the exception and need no shaving. Sensitive electronics such as laptops and hard drives stay more than 30 cm away, because the magnetic field can damage them. And since the device is held in position against the skin for the length of the session, coMra is used before or after driving, never while driving or operating machinery.
Can I use coMra on someone else, or is it meant for self-treatment?
Both, and neither needs medical training. coMra was designed from the ground up for use outside a medical facility, so treating a family member is ordinary home use – infants and children are always treated by an adult, and in clinics trained assistants run protocols the practitioner has set. What makes this workable is the safety profile: with no titration and no overdose risk, handing the treatment to a non-specialist introduces no clinical risk. Learning to apply it is part of the benefit – self-care skill is one of the four functional reserves coMra addresses.
Is coMra suitable for elderly or frail people?
Yes – there is no upper age limit, and coMra is as safe for elderly people as it is during pregnancy and in acute conditions. The low individual intensities are precisely what makes it appropriate for people who would not tolerate a stronger intervention. Where the body is severely exhausted or a chronic disease is advanced, the approach is graduated rather than restricted: the first one or two courses are best done with a gentler 980 nm device (coMra Pro 980 or Palm) to rebuild resources, and the deeper-acting Pro 905 comes in only once that initial depletion has been overcome. What sets the pace is how depleted the body is, not age.
Can coMra be used on open wounds and burns?
Yes – wounds, cuts and burns are among the fastest-responding applications there are. Broken skin, burns and superficial ulcers are treated at 1000 Hz, the least penetrating of the settings; larger wounds and infected sites use the variable setting. Dressings come off before treatment, since bandages distort the radiances, and for a plaster cast a hole the size of the device's treatment head is cut directly opposite the fracture. Where a hygienic barrier is needed, a single thin layer of transparent cling wrap is acceptable.
Can you overdo coMra, or use it too much?
No – overdose is not a risk category for coMra. Each of the four radiances runs at an intensity lower than any of those modalities uses on its own, and the synergy between them keeps the device inside the stimulatory window of the biphasic dose response, so running longer or harder adds nothing. Extended treatment stays safe but becomes less effective: for an acute problem, three or four short sessions a day work better than one long one. The clinical variables are duration and treatment site, never intensity.