Please note that our policies on returns, like many other aspects, are guided by our Terms & Conditions. Below you will find more detailed and practical information presented in simple terms.

Money-Back Guarantee

We do not offer a money-back guarantee. The reason for this policy is that effects of coMra therapy are cumulative and tend to become more pronounced over time. Initial results, depending on the condition, may be observed relatively quickly, but most chronic conditions require systematic efforts over several months to achieve stable improvement.

For those interested in trying coMra therapy before making a significant investment into coMra Pro, we recommend the coMra Palm. Despite its small size and simpler technology, it is quite powerful and can help you determine if coMra therapy works for you.

Returns Policy

We accept returns only if the device is non-functional upon receipt. In such cases, we will either replace the device with a working one or offer free servicing, if possible.

In rare instances where a device is returned unopened due to accidental purchase or a similarly complex situation, we will impose a restocking fee. This fee varies depending on the location and the type of device.

Refunds

Refunds are only possible before shipping arrangements are made. This applies in scenarios where you've made an error with the quantity or duplicated your order. Please report such mistakes as soon as possible for us to process any necessary refunds.

Confirmation and Corrections

Upon placing an order, you will receive an email confirmation detailing the amounts, quantities, order number, shipping details, and other important information. We strongly recommend reviewing this information carefully to ensure accuracy. If you find any discrepancies or errors, please contact us immediately, as they could lead to significant issues in terms of shipping or other processes.