Please bear in mind that shipping conditions, like many other aspects, are regulated by our Terms & Conditions. However, there are some practical aspects that you should consider when ordering.
Estimated Delivery Time
Delivery to most countries takes approximately 7 working days for Express shipping and up to 21 working days for Standard shipping. However, in some regions, such as the US & Europe, Standard delivery is often quicker than this. This means you can, most of the time, opt for Standard delivery instead of Express.
On the other hand, in some countries, due to local regulations, delivery with Express shipping may result in longer waiting times when orders go through local authorities. Therefore, it is recommended to use Standard shipping when ordering to these countries.
We advise against ordering to temporary locations, such as holiday destinations or places where you plan to relocate soon.
Tracking and Signature
We will provide you with a tracking number so that you can monitor your parcel's journey. However, depending on the destination, tracking information may not be available immediately. We will supply it as soon as we have it. Normally, we require a signature upon receiving the package.
Packaging and Damage
coMra devices are securely packed in their standard packaging and additionally protected with bubble wrap. We send your order with reliable, safe services and rarely receive reports of damage. However, as a precaution, please inspect your device for any damage upon receipt. If you notice any issues, take photos and videos of the potential damage and report it to sales@comra-therapy.com.
Redirecting Packages
Most of the time, you can redirect the package if needed, but this is not something we can do on our end. Once we have dispatched the parcel, it is considered your property. We can assist by providing the contact details of the delivery service provider, so you can request redirection directly with them.
Taxes and Regulatory Documents
Tax and regulatory requirements vary by country. For many locations, delivery comes from international warehouses, so an importation process may be involved. It's best if you are familiar with the process of international orders for your location.
Asking for Support
If you have any doubts, please ask us before placing your order. We have extensive experience and are open to answering your questions. We are willing to support you, but ultimately, you bear responsibility for any local processing and documentation.