FEATURED ARTICLE

The Problem of Pain

Chronic pain affects over 1.5 billion people globally, with traditional medications often causing significant side effects. coMra therapy presents a safer alternative by combining laser therapy with magnetism, ultrasound, and…

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The Problem of Pain
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Customer services

Our customer services team are seasoned practitioners of coMra therapy with over a decade of experience.

If you're considering a coMra device – but have questions not covered in our extensive Resources and FAQ pages – please send us an email and we'll get back to you soonest:

info@comra-therapy.com

User support

If you already own a coMra device and need help with your device, with your treatments – or with any technical issues – please reach out to us here.

Click through on the link below, send us an email and we'll get back to you:

support@comra-therapy.com

Schedule a call

If you'd rather speak with one of our experienced customer service team members, you can schedule a call with us instead.

Please click through on the Calendly link below and one of our customer service team will get back to you:

calendly.com/comra-support-team

Chat with us

Alternatively, our customer service team are on hand to answer your queries between 9:00–5:00 EST.

Please click through on the link below, or simply click the floating Chat icon on the bottom right of the screen.

Chat with customer services now!
CONTACT US

Get in touch with us

Have a question or need help? Send us a message and we'll get back to you as soon as possible.

WARRANTY

Register your coMra device!

If you recently purchased one of our coMra devices, welcome to the family! Please fill out the registration form below to activate your warranty.

How do I find my serial number? Found on the sticker on the back of your original product box.

General Safety Precautions for the coMra Pro

When operating your coMra Pro, it is essential to adhere to the established safety precautions to ensure a safe and effective experience. These guidelines have been a cornerstone of Radiant Life Technologies’ user manuals since 2009. While we have maintained an excellent safety record, it is always best to err on the side of caution.

Eye Safety and Laser Exposure

The most critical safety measure concerns the laser light emitted from the center of the terminal. Under no circumstances should the laser light come into contact with open eyes. Because the infrared laser light is invisible to the human eye, it is important to exercise vigilance. Prolonged exposure to the open eye could cause permanent blindness, and even brief exposure may result in damage.

Please note that this precaution applies specifically to the laser light in the center of the terminal, not the LED lights around the perimeter, which are safe for the eyes. If a treatment protocol requires working directly on or near the eyes, the eyelids must be kept closed. When the eyes are closed, the treatment is safe and will not cause damage. A dedicated section in the user guide provides further instructions on how to safely navigate laser application near the eyes.

Treatment Guidelines for the Head and Heart

For treatments involving the head or the heart area, it is mandatory to rest for five minutes following the session. Furthermore, when treating the heart area, you must never use a frequency other than 5 Hz.

Some protocols in the user guide are complex, combining several standalone protocols into a single course of treatment. If a complex protocol calls for the heart area to be treated multiple times within one session – for example, if both a lung protocol and a liver protocol indicate heart treatment – you only need to treat the heart once.

Electromagnetic Interference and Sensitive Equipment

To prevent interference with medical devices and sensitive electronics, please observe the following distance requirements:

* Cardio Stimulators: Do not place the terminal within 30 cm (approximately 1 foot) of patients with cardio stimulators. * Neurostimulators: Do not place the terminal within 30 cm of patients with neurostimulators. * Electronic Equipment: Do not place the terminal within 30 cm of sensitive electronic equipment, such as laptops or hard drives. The magnetic field generated by the terminal may potentially damage these items.

In the following section, we will examine the layout and components of your coMra Pro in greater detail.