At coMra therapy, we aim to ensure customer satisfaction and provide clear guidance on returns and refunds.

Returns for Non-Functional Devices

If your device is found to be non-functional upon receipt, we will promptly replace it with a working unit or provide free servicing, if possible. Please contact us as soon as you notice any issues to initiate the return process.

Unopened Returns

Unopened devices returned due to accidental purchases or similar situations may be accepted under specific circumstances. A restocking fee will apply, based on the device type and shipping location. Please ensure the device is securely packaged to prevent damage during transit.

Refunds

Refunds are available for orders that have not yet entered the shipping process. This applies to situations such as duplicate orders or errors in quantity. Refund requests should be submitted within 24 hours of order placement, and once approved, refunds will be processed within 7 days.

Money-Back Guarantee

We do not offer a money-back guarantee. The nature of coMra therapy’s benefits is cumulative, often requiring time and consistency to achieve the best results. While many users experience noticeable improvements quickly, long-term benefits – especially for chronic conditions – often require systematic use over several months.

Order Confirmation

Upon placing an order, you will receive a confirmation email containing order details, quantities, shipping information, and an order number. Please review this information carefully to ensure accuracy. If any discrepancies are identified, contact us immediately to avoid delays.

For any questions or assistance, please contact us at info@comra-therapy.com